Any refund request from a customer is sent to the partner store, who deals with it directly. If, however, there are issues during delivery (damaged items, items forgotten in the car boot, etc.), the store should contact Shopopop client support by phone or via live chat.
After analyzing the situation, the customer's purchase order must be sent to our support team so a refund can be given. We generate a credit note for the partner on the next month's invoice.