If you experienced a problem, you can contact us via the live chat available on the delivery tracking page (link received by email or SMS). We also invite you to rate your cotransportage experience from the delivery tracking page. This allows us to gather feedback on how parcel cotransport is being used and, where necessary, to send awareness messages to help every community member uphold best practices.
If the issue falls under one of the categories listed below, we invite you to submit a formal report from your delivery tracking page by going to "Need help?" and then "Report the cotransporter". Our User service support will review your report and, if the facts are confirmed, the cotransporter's account will be deactivated: they will no longer be able to make deliveries via Shopopop.
- Assault affecting my personal safety
- Theft of the order
- Misuse of my personal data