If you experience an issue, you can contact us via the live chat available from the Shopopop Pro Interface. We also invite you to rate your cotransportage experience by going to the relevant delivery and selecting "Rate the experience". This allows us to gather feedback on how parcel cotransport is being done and, where necessary, to send awareness messages to help every community member uphold best practices.
If the issue falls under one of the categories listed below, we invite you to submit a formal report from your Shopopop Pro Interface by going to the relevant delivery, selecting "Rate the experience", then clicking "Report an issue" and selecting the reason. Our support team will review your report and, if the facts are confirmed, the co-transporter's account will be deactivated: they will no longer be able to make deliveries via Shopopop.
- Assault
- Theft of the order
- Misuse of personal data
- Identity theft / Multiple accounts
Please note that any abusive report may expose its author to criminal liability for malicious prosecution under applicable law. Reports must therefore be based on detailed, documented and accurate facts.