Are you having a problem with your delivery? Rest assured, we are here to support you! Here are our tips 🙌
First of all, please follow the following procedure: click on "Problem with my order". This button is present once you have validated the withdrawal of the order on the application.
🛍 For the packs: please send us a photo of the actual volume with the packs clearly visible
🏢 For the floors: a photo of the mailbox or the intercom, with the floor number indicated.
Upon receipt of your photos, we will be able to readjust your delivery information ✨
⚠️ Attention, during this procedure, please do not validate your delivery. Otherwise, unfortunately, we will not be able to increase your tip afterwards. Rest assured, there is no time limit to validate the delivery from the moment the customer has received it. 😌