Normally, the delivery person takes deliveries to the customer's own front door. However, our service is built on a spirit of mutual aid, so you can ask for help if needed.
Customers sometimes ask for their orders to be delivered to their own front door (if disabled, hospitalised, elderly, etc.). If this appears in the delivery comments, please do as they ask.
If, however, the number of floors is wrong, please contact our client support team via live chat.