BECOME A DELIVERER
- How do I become an individual deliverer?
- How do I validate my deliverer profile?
- Why do I need to sign a direct debit mandate?
- Why do I have to show ID?
- What ID is needed to register?
- What does the reason for refusal of my identity document mean: "Document not accepted"?
DELIVERY PROCESS
- What are the steps to follow to make a delivery?
- The customer hasn't given me a validation code. What do I do?
- What should I do when I get to the pick-up point?
- Should the customer help me carry shopping up?
- How can I find out the weight and size of the order?
- Does Shopopop provide cool bags or other bags?
REWARDS
- How do I transfer money from my wallet to my bank account?
- I entered my IBAN incorrectly on my profile, how can I get back the money I transferred?
- What happens when a delivery is validated without a code?
- Is there an amount of rewards not to be exceeded?
- Do I have to pay tax?
- How is a delivery reward calculated?
DELIVERY AVAILABILITY
- Why is no delivery available in my area?
- Why am I not receiving notifications when a delivery is available around me?
- Why am I not seeing any deliveries when I just received a notification that a delivery is available?
- Why can't I make more than one delivery per time slot?
- Why can't I see any deliveries, when other Shoppers near me can?