BECOME A DELIVERER
- How do I become an individual deliverer?
- What ID is needed to register?
- Why do I need to enter my tax number?
- What does the reason for refusal of my identity document mean: "Wrong information"?
- What does the reason for refusal of my identity document mean: "Illegible document"?
- Why is my identity document being refused?
DELIVERY PROCESS
- What are the steps to follow to make a delivery?
- The customer hasn't given me a validation code. What do I do?
- How do I show or hide delivery step notifications on my phone's lock screen?
- What should I do when I get to the pick-up point?
- Should the customer help me carry shopping up?
- How can I find out the weight and size of the order?
REWARDS
- How do I transfer money from my wallet to my bank account?
- I entered my IBAN incorrectly on my profile, how can I get back the money I transferred?
- What happens when a delivery is validated without a code?
- Is there an amount of rewards not to be exceeded?
- Do I have to pay tax?
- How is a delivery reward calculated?
DELIVERY AVAILABILITY
- Can I hide a delivery I'm not interested in?
- Why is no delivery available in my area?
- Why am I not receiving notifications when a delivery is available around me?
- Why am I not seeing any deliveries when I just received a notification that a delivery is available?
- Why can't I see any deliveries, when other Shoppers near me can?