If the recipient's address is incorrect, there are 2 possible scenarios:
Case 1: you still wish to make the delivery or have already done so
In this case, once the delivery has been made, contact our customer service via the "Help" tab in the app ("My deliveries in progress" > "Address problem or absent recipient"), specifying the number of extra kilometres travelled. The financial contribution will be adjusted if necessary. It is important that you do not confirm the delivery, otherwise the financial contribution cannot be readjusted.
Case 2: You are unable to make the delivery
In this case, please contact our customer service via the "Help" tab in the app ("My deliveries" > "Address problem or missing recipient") to report the situation and return the order to the store without delay. We will compensate you for the cost of travel up to 50% of the initial financial contribution.